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PopbackAI

Support

We're here to help. Reach out and we'll get back to you as soon as we can.

Email us

support@popbackai.com

Best for account, billing, and technical issues.

In-app help

Log in to your dashboard and visit the Settings page for account management options.

Response time

We typically respond within 24 hours on business days.

Frequently asked questions

How do I import my client list?

Go to the Client List page and click "Import CSV". Upload a spreadsheet exported from Fresha, Square, or any booking platform. We automatically detect name, email, phone, and last visit date columns.

How do win-back campaigns work?

PopbackAI identifies clients who haven't visited in 60+ days and suggests personalised messages. You review, edit, and launch — we send the emails and track opens and conversions.

Can I cancel anytime?

Yes. There are no contracts or lock-in. Cancel from Settings at any time and your account remains active until the end of your billing period.

Is my data safe?

Your data is stored securely with row-level security policies. Each business can only access their own data. We never sell or share your client data.